netTerrain User? How to Earn Points & Get Loot
By Adriana Lora - November 8, 2022At Graphical Networks, we’re fortunate to have a large community of proactive users who consistently contribute, across a variety of channels, to help make netTerrain what it is today and will be in the future. To thank our awesome users for their many contributions, we recently introduced our new Lootbox rewards program. It’s simple: do…
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netTerrain 9.5: Enhanced Monitoring & Usability, Mobile Audits & More
By Jan Durnhofer - September 12, 2022netTerrain 9.5’s release marks another giant leap toward documentation nirvana. In 9.5, you’ll see that we worked on the usual mix of new features, small fixes and improvements. Significantly improved diagram loading times, the newly-launched event console, and, in beta mode, IP address management (IPAM) are of particular note. We’ve made numerous improvements to the…
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netTerrain Lootbox: Earn Rewards for Your Accomplishments
By Jan Durnhofer - August 18, 2022Are you a raving netTerrain fan or developer? If so, keep reading: Graphical Networks now offers a Lootbox program that rewards you for going above and beyond what a regular netTerrain user does. It’s a win-win for you and our team. Afterall, your contributions help shape the future of netTerrain (DCIM, Logical, OSP) and our…
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Why Tiered Support Can Bring You “Teared” Support
By Fred Koh - January 28, 2022When something goes wrong with an application, or if your internet or cable tv goes out, the first thing you do is contact customer support and pray that you won’t get a robo service and end up stuck in a loop of pressing buttons just to try and reach someone, right? We’ve all been there…
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Scanning QR Codes in Your Data Center Using netTerrain
By Jan Durnhofer - December 21, 2021With the release of version 9.1, netTerrain has a new feature for scanning QR codes using the netTerrain mobile app. The ability to scan QR codes is most useful in a data center environment (as you may want to quickly identify and locate a device in your IT inventory — for example: you may want…
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Complaint of the week: managing displayed fields?
By Jan Durnhofer - December 9, 2021Welcome back to another installment in our “Complaint of the week” series: blogs in which we look at actual complaints from our users and share workarounds. As we’ve said before, while most vendors may not want to discuss any holes in their products, we believe it’s important to foster a collaborative environment and share knowledge…
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Change Management Series: Task & Work Order Management
By Jan Durnhofer - November 30, 2021Welcome back to the final installment on our series on change management in netTerrain (our IT documentation software). In the previous two blogs, we discussed documentation management and work order basics. In this blog, we’ll go over some more additional features of the built-in task and work order management features (a basic functionality in netTerrain…
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Change Management Series: Work Order Basics
By Jan Durnhofer -Welcome back to the second blog in our change management series (a series designed to give you a basic understanding of how to use netTerrain for change management). In the previous blog in this series in our IT documentation software netTerrain, we discussed documentation management and, if you read that blog, you should now have…
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Change Management Series: Documentation Management
By Jan Durnhofer -Some time ago, my colleague Fred wrote a blog that offered an introduction to change management for our IT documentation software netTerrain. The main areas identified back then were: work orders, space reservation, the Collector status, and audit trails. The purpose of this blog series is to expand on some of these and to also…
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Complaint of the week: missing fiber strand counts!
By Jan Durnhofer -To put the cap on this year, we’re revving back up our “complaint of the week” series —as you may recall, this series is devoted to exposing holes in our product. While it may be a bit different for a software vendor to discuss real-life problems users encounter, we aim for a collaborative environment and…
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DCIM Software Racks: Changes and Capacity Planning
By Jan Durnhofer - August 31, 2021In the previous two blogs in this five-part series, we covered rack basics such as rack mounting, as well as visual overrides for racks. In this, the third blog in this series (and corresponding video, which begins at 9:55 and ends at 12:55), we’ll look at capacity management for racks in netTerrain DCIM software. When…
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DCIM Software Racks: Capacity Visual Overrides
By Jan Durnhofer - August 30, 2021In the first blog in this series, we discussed the basics of racks in netTerrain DCIM — and you also learned how to mount equipment to racks. What’s next in this, the second part of this five-part series? In this blog (and video, which begins at 6:57 and ends at 9:54), we’ll explore some of…
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