Annual Maintenance Plan subscriber? We're here to help.
About Customer Support
The netTerrain Annual Maintenance Plan includes: software updates, full technical support, feature and report requests, and custom updates to our catalog.
Customer support is available for all active plan subscribers during regular business hours (EST). We will normally respond within one business day to email or verbal requests; in most cases, you'll hear from us within the hour.
Support channels include: our portal, email (firstname.lastname@example.org), and live chat.
Maximize Your ROI: netTerrain Certification
Obtaining a netTerrain certification comes with numerous benefits. Proper training and certifications allows you to leverage netTerrain to its fullest. Certification, and the training that goes into it, shows professionals how to avoid common mistakes, how to get projects deployed faster and how to reap a stronger return on investment from the software.
For a full description of our certification offerings and to find out when the next classes are, click here.
What do Annual Maintenance Subscribers Get?
Support is available at your fingertips: multiple channels, no red tape and no needless “passing-of-the-buck” along “support tiers”. With Graphical Networks, you reach a subject matter expert, regardless of how you get our attention - and get it you will: we are committed to solving your issue.
Beyond the usual email and phone support, we offer a feature-rich support portal in which you can open tickets, watch videos, access FAQs and more. Our response rate is faster than the industry average: a large percentage of questions are responded to within minutes. We also offer a live chat channel.
Newest Versions of netTerrain
Receive all major and minor releases of netTerrain that are rolled out during the maintenance period, regardless of which version of netTerrain you are currently using.
Features and Roadmap
As a subscriber, you have the power to influence the roadmap. Enter a ticket in the support portal and your feature request may make its way into a future release.
Beta Testing of Future Releases
Through beta testing, you can directly influence the roadmap and mold netTerrain in ways that will be most beneficial to your work.
Reporting and Scripting Services
Save time. Our team will perform scripting and reporting work for features such as: custom table views, expressions and dashboard widgets.
Graphical Networks can create modeling of catalog items, devices and more. Connect netTerrain to any commercial third-party product and synchronize - at no extra charge. Simply request modeling through the support portal.