Support is available at your fingertips: multiple channels, no red tape and no needless “passing-of-the-buck” along “support tiers”. With Graphical Networks, you reach a subject matter expert, regardless of how you get our attention - and get it you will: we are committed to solving your issue.
Beyond the usual email and phone support, we offer a feature-rich support portal in which you can open tickets, watch videos, access FAQs and more. Our response rate is faster than the industry average: a large percentage of questions are responded to within minutes. We also offer a live chat channel.
Newest Versions of netTerrain
Receive all major and minor releases of netTerrain that are rolled out during the maintenance period, regardless of which version of netTerrain you are currently using.
Features and Roadmap
As a subscriber, you have the power to influence the roadmap. Enter a ticket in the support portal and your feature request may make its way into a future release.
Beta Testing of Future Releases
Through beta testing, you can directly influence the roadmap and mold netTerrain in ways that will be most beneficial to your work.
Reporting and Scripting Services
Save time. Our team will perform scripting and reporting work for features such as: custom table views, expressions and dashboard widgets.
Graphical Networks can create modeling of catalog items, devices and more. Connect netTerrain to any commercial third-party product and synchronize - at no extra charge. Simply request modeling through the support portal.