When something goes wrong with an application, or if your internet or cable tv goes out, the first thing you do is contact customer support and […]

netTerrain Support

When something goes wrong with an application, or if your internet or cable tv goes out, the first thing you do is contact customer support and […]

Why Tiered Support Can Bring You “Teared” Support

When something goes wrong with an application, or if your internet or cable tv goes out, the first thing you do is contact customer support and […]
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About Fred Koh
As a seasoned sales executive, Fred Koh serves as Director of Sales and is responsible for Graphical Networks sales and channel partner program, marketing strategy, and operations.

Scanning QR Codes in Your Data Center Using netTerrain

With the release of version 9.1, netTerrain has a new feature for scanning QR codes using the netTerrain mobile app. The ability to scan QR codes […]
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As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.

Complaint of the week: managing displayed fields?

Welcome back to another installment in our “Complaint of the week” series: blogs in which we look at actual complaints from our users and share workarounds. […]
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As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.

Change Management Series: Task & Work Order Management

Welcome back to the final installment on our series on change management in netTerrain (our IT documentation software). In the previous two blogs, we discussed documentation […]
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As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.

Change Management Series: Work Order Basics

Welcome back to the second blog in our change management series (a series designed to give you a basic understanding of how to use netTerrain for […]
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As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.

Change Management Series: Documentation Management

Some time ago, my colleague Fred wrote a blog that offered an introduction to change management for our IT documentation software netTerrain. The main areas identified […]
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As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.

Complaint of the week: missing fiber strand counts!

To put the cap on this year, we’re revving back up our “complaint of the week” series —as you may recall, this series is devoted to […]
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As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.

DCIM Software Racks: Changes and Capacity Planning

In the previous two blogs in this five-part series, we covered rack basics such as rack mounting, as well as visual overrides for racks. In this, […]
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As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.

DCIM Software Racks: Capacity Visual Overrides

In the first blog in this series, we discussed the basics of racks in netTerrain DCIM — and you also learned how to mount equipment to […]
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As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.

DCIM Software Racks: Basics

In this blog series all about racks, we’ll dive into using racks in netTerrain and explore some of the capabilities in terms of: ease of rack […]
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As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.

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