At Graphical Networks, we’re fortunate to have a large community of proactive users who consistently contribute, across a variety of channels, to help make netTerrain what […]

netTerrain Support

At Graphical Networks, we’re fortunate to have a large community of proactive users who consistently contribute, across a variety of channels, to help make netTerrain what […]

8November2022
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netTerrain User? How to Earn Points & Get Loot

Adriana Lora
In 2022, netTerrain Support
November 8, 2022
At Graphical Networks, we’re fortunate to have a large community of proactive users who consistently contribute, across a variety of channels, to help make netTerrain what […]
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About Adriana Lora
Adriana is a member of our sales and account management team; from coordinating events to ensuring our client accounts get the white glove service they deserve, Adriana’s the glue that keeps the pieces together!
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12September2022
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netTerrain 9.5: Enhanced Monitoring & Usability, Mobile Audits & More

Jan Durnhofer
In 2022, 9.x series, Jan Durnhofer, netTerrain F.A.Q., netTerrain Releases, netTerrain Support, News And Events
September 12, 2022
netTerrain 9.5’s release marks another giant leap toward documentation nirvana. In 9.5, you’ll see that we worked on the usual mix of new features, small fixes […]
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About Jan Durnhofer
As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.
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18August2022
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netTerrain Lootbox: Earn Rewards for Your Accomplishments

Jan Durnhofer
In 2022, Jan Durnhofer, netTerrain F.A.Q., netTerrain Support, News And Events
August 18, 2022
Are you a raving netTerrain fan or developer? If so, keep reading: Graphical Networks now offers a Lootbox program that rewards you for going above and […]
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About Jan Durnhofer
As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.
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28January2022
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Why Tiered Support Can Bring You “Teared” Support

Fred Koh
In 2022, Fred Koh, netTerrain F.A.Q., netTerrain Support
January 28, 2022
When something goes wrong with an application, or if your internet or cable tv goes out, the first thing you do is contact customer support and […]
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About Fred Koh
As a seasoned sales executive, Fred Koh serves as Director of Sales and is responsible for Graphical Networks sales and channel partner program, marketing strategy, and operations.
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21December2021
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Scanning QR Codes in Your Data Center Using netTerrain

Jan Durnhofer
In 2021, DCIM, Jan Durnhofer, netTerrain F.A.Q., netTerrain Support
December 21, 2021
With the release of version 9.1, netTerrain has a new feature for scanning QR codes using the netTerrain mobile app. The ability to scan QR codes […]
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About Jan Durnhofer
As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.
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9December2021
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Complaint of the week: managing displayed fields?

Jan Durnhofer
In 2021, Complaint of the Week, Jan Durnhofer, netTerrain F.A.Q., netTerrain Support
December 9, 2021
Welcome back to another installment in our “Complaint of the week” series: blogs in which we look at actual complaints from our users and share workarounds. […]
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About Jan Durnhofer
As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.
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30November2021
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Change Management Series: Task & Work Order Management

Jan Durnhofer
In 2021, Blog, Change Management Series, Jan Durnhofer, netTerrain Releases, netTerrain Support
November 30, 2021
Welcome back to the final installment on our series on change management in netTerrain (our IT documentation software). In the previous two blogs, we discussed documentation […]
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About Jan Durnhofer
As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.
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30November2021
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Change Management Series: Work Order Basics

Jan Durnhofer
In 2021, Blog, Change Management Series, Jan Durnhofer, netTerrain F.A.Q., netTerrain Support
November 30, 2021
Welcome back to the second blog in our change management series (a series designed to give you a basic understanding of how to use netTerrain for […]
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About Jan Durnhofer
As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.
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30November2021
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Change Management Series: Documentation Management

Jan Durnhofer
In 2021, Change Management Series, Jan Durnhofer, netTerrain F.A.Q., netTerrain Support
November 30, 2021
Some time ago, my colleague Fred wrote a blog that offered an introduction to change management for our IT documentation software netTerrain. The main areas identified […]
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About Jan Durnhofer
As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.
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30November2021
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Complaint of the week: missing fiber strand counts!

Jan Durnhofer
In 2021, Complaint of the Week, Jan Durnhofer, netTerrain F.A.Q., netTerrain Support, Outside Plant, Outside Plant
November 30, 2021
To put the cap on this year, we’re revving back up our “complaint of the week” series —as you may recall, this series is devoted to […]
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About Jan Durnhofer
As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.
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