Support & Maintenance Plan

Hey there, subscribers: we’re here to help!

Questions? Technical Issues? We’ve got your back.

About Customer Support

The netTerrain Annual Maintenance Plan (included for the first year of your netTerrain license and can be renewed annually — and always included for yearly on-premise or Cloud subscriptions) has you covered: get software updates, full technical support, feature and report requests, and custom updates to our catalog.

Customer support is available for all active plan subscribers during regular business hours (EST): we’ll normally respond within one business day to email or verbal requests (in most cases, you’ll hear from us within the hour!).

Contact Us

Looking to get in touch with us? You’ve got options!

You can reach us via our Support Portal, send us an email at, give us a call at +1.240.912.6223, or chat with us live.

Send your issues, problems, and questions our way: our Support team is always standing by.

Maximize Your ROI: netTerrain Training

About Training

Ready to level up your netTerrain skills? netTerrain professional training comes with a wealth of benefits. Not only will you learn how to use netTerrain to its fullest potential, but you’ll also gain valuable insights into avoiding common mistakes, deploying projects faster, and getting a stronger return on your investment.

Learn More

For a full description of our certification offerings and to find out when the next classes are, click here.

Send your issues, problems, and questions our way: our Support team is always standing by.

What do Annual Maintenance Subscribers Get?

Support is available at your fingertips: multiple channels, no red tape and no needless “passing-of-the-buck” along “support tiers”. With Graphical Networks, you reach a subject matter expert, regardless of how you get our attention – and get it you will: we are committed to solving your issue. Beyond the usual email and phone support, we offer a feature-rich support portal in which you can open tickets, watch videos, access FAQs and more. Our response rate is significantly faster than the industry average: a large percentage of questions get answered within minutes. We also offer a live chat channel.

As a netTerrain Annual Maintenance Plan subscriber, you’ll receive all major and minor releases of netTerrain that are rolled out during the maintenance period. That means you’ll always be up-to-date and ready to take advantage of the latest features, improvements, and enhancements.

But that’s not all – our newest version guarantee also applies regardless of which version of netTerrain you’re currently using. Whether you’re a long-time user or a brand new subscriber, we’ll make sure that you have access to the very latest and greatest that netTerrain has to offer.

As a valued subscriber, you can directly influence the direction of netTerrain development. Whether you have a specific feature in mind or a new idea that you’d like to see implemented, we’re here to listen!

Simply enter a ticket in our Support Portal and your feature request may make its way into a future release of netTerrain. Our team of developers and engineers is always eager to hear from our subscribers and incorporate their feedback into our product roadmap.

As a netTerrain Annual Maintenance Plan subscriber, you’ll get exclusive access to our newest and most exciting features before they’re released. Through beta testing, you’ll be able to directly influence the roadmap and help shape netTerrain in ways that will be most beneficial to your work and organization!

But that’s not all – beta testing is also a great way to get a sneak peek at what’s coming up in future releases of netTerrain. Whether you’re excited about new visualization tools, powerful reporting capabilities, or improved performance and stability, our beta program is the perfect way to get a firsthand look at what’s in store.

Plus, you’ll get the satisfaction of knowing that you’re playing an important role in the development of netTerrain for users like you. Your feedback and input will help us make netTerrain the best it can be, and we’re always grateful for your support!

Wanna save some time? As a subscriber to our netTerrain Annual Maintenance Plan, you gain access to our team of experts who will perform scripting and reporting work for features such as custom table views, expressions, and dashboard widgets. Whether you need a complex report generated or a custom widget created, we’ve got you covered!

Our team’s dedicated to helping you get the most out of your netTerrain experience. By taking advantage of our Reporting and Scripting Services, you can free up your time to focus on what really matters: your core business activities.

Need help creating custom modeling of catalog items, devices, and more? Access to our Catalog Modeling services means we’ll tailor solutions to meet your specific needs.

And the best part? We can connect netTerrain to any commercial third-party product and synchronize it — all at no extra charge. Simply request modeling through our support portal to get started.

Wanna learn more about how the netTerrain Annual Maintenance Plan can benefit your organization? We’d be happy to chat!

Fill out this form and we’ll get in touch faster than you can say “IT documentation software”! Our team is standing by, ready to answer any questions you may have and help you get the most out of netTerrain. Don’t wait – get in touch today!