customer support

4April2018

Buying DCIM? Don’t Overlook Customer Service

In 2018, DCIM, Jason Sherman, netTerrain Support

April 4, 2018

In general, the importance of good customer service can’t be overstated: with DCIM, it’s crucial to a successful implementation. Unfortunately, with DCIM — it can prove […]

About Jason Sherman

As Graphical Networks’ Sales Engineering and Support Services Manager, Jason Sherman leads the pre and post sales cycle with the entire Graphical Networks software portfolio, and ensures current customers are able to use the software to its fullest potential.

4April2017

Robo-Support is Making Network & Data Center Management Software Look Bad

Jason Sherman

In 2017, Jason Sherman, netTerrain Support

April 4, 2017

Customer service today just isn’t what it used to be. Don’t take my word for it: a recent study by Consumer Reports found that 57% of customers hang […]

About Jason Sherman

21June2016

Launched: Graphical Networks Website Revamp

Hannah Ash

In 2016, Hannah Ash, netTerrain Support, News And Events

June 21, 2016

Out with the old…and in with the new! Several months ago, all of us here at Graphical Networks decided we were a bit tired of our […]

About Hannah Ash

Hannah Ash is a marketing specialist who loves thinking, writing and speculating about the future of the data center.

2July2014

GN News Issue #2: netTerrain 5.4 is here!

Jan Durnhofer

In 2014, Jan Durnhofer, netTerrain Support, News And Events

July 2, 2014

We are pleased to share with you the second issue of the Graphical Networks newsletter! The goal of this newsletter is to keep you up to […]

About Jan Durnhofer

As CEO / Product and Engineering Manager, Jan joined Graphical Networks with the purpose of creating the most advanced DCIM and IT visualization company in the market.

18April2014

GN News Issue #1: What’s Happening at GN?

Jan Durnhofer

In 2014, Jan Durnhofer, netTerrain Support, News And Events

April 18, 2014

The first installment of Graphical Networks’ monthly newsletter has finally arrived! The goal of this newsletter is to keep you up to date with everything that […]