FAQ: netTerrain Free Trials
By Adriana Lora - March 24, 2023We get a lot of questions regarding our 14-day free trial, so here we go! Before we dive in — real quick, let’s get a couple disclaimers out of the way: First, if you are looking for a tool that will find what is on your network and need to know what it is connected…
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netTerrain 9.5: Enhanced Monitoring & Usability, Mobile Audits & More
By Jan Durnhofer - September 12, 2022netTerrain 9.5’s release marks another giant leap toward documentation nirvana. In 9.5, you’ll see that we worked on the usual mix of new features, small fixes and improvements. Significantly improved diagram loading times, the newly-launched event console, and, in beta mode, IP address management (IPAM) are of particular note. We’ve made numerous improvements to the…
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netTerrain Lootbox: Earn Rewards for Your Accomplishments
By Jan Durnhofer - August 18, 2022Are you a raving netTerrain fan or developer? If so, keep reading: Graphical Networks now offers a Lootbox program that rewards you for going above and beyond what a regular netTerrain user does. It’s a win-win for you and our team. Afterall, your contributions help shape the future of netTerrain (DCIM, Logical, OSP) and our…
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How’s netTerrain Priced & Licensed?
By Fred Koh - June 14, 2022Are you considering IT infrastructure management software like netTerrain (DCIM, OSP, and Logical)? If so, this article’s meant to help you get a better idea of how netTerrain is priced (you can also watch a video that discusses how netTerrain’s priced, if you prefer). We talk a lot about our products on this website —…
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Why Tiered Support Can Bring You “Teared” Support
By Fred Koh - January 28, 2022When something goes wrong with an application, or if your internet or cable tv goes out, the first thing you do is contact customer support and pray that you won’t get a robo service and end up stuck in a loop of pressing buttons just to try and reach someone, right? We’ve all been there…
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Easily Visualize Your Data Center Floor Plan
By Jan Durnhofer - December 23, 2021One of the things that you may want to document in a Data Center Infrastructure Management System (DCIM) like our software netTerrain is how objects like racks or power equipment are distributed in a data center floor plan. When you’re documenting a data center floor plan, there are lots of objects that you may want…
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Scanning QR Codes in Your Data Center Using netTerrain
By Jan Durnhofer - December 21, 2021With the release of version 9.1, netTerrain has a new feature for scanning QR codes using the netTerrain mobile app. The ability to scan QR codes is most useful in a data center environment (as you may want to quickly identify and locate a device in your IT inventory — for example: you may want…
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Complaint of the week: managing displayed fields?
By Jan Durnhofer - December 9, 2021Welcome back to another installment in our “Complaint of the week” series: blogs in which we look at actual complaints from our users and share workarounds. As we’ve said before, while most vendors may not want to discuss any holes in their products, we believe it’s important to foster a collaborative environment and share knowledge…
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Change Management Series: Work Order Basics
By Jan Durnhofer - November 30, 2021Welcome back to the second blog in our change management series (a series designed to give you a basic understanding of how to use netTerrain for change management). In the previous blog in this series in our IT documentation software netTerrain, we discussed documentation management and, if you read that blog, you should now have…
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Change Management Series: Documentation Management
By Jan Durnhofer -Some time ago, my colleague Fred wrote a blog that offered an introduction to change management for our IT documentation software netTerrain. The main areas identified back then were: work orders, space reservation, the Collector status, and audit trails. The purpose of this blog series is to expand on some of these and to also…
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Complaint of the week: missing fiber strand counts!
By Jan Durnhofer -To put the cap on this year, we’re revving back up our “complaint of the week” series —as you may recall, this series is devoted to exposing holes in our product. While it may be a bit different for a software vendor to discuss real-life problems users encounter, we aim for a collaborative environment and…
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Why Don’t You Publish Your Software Pricing?
By Fred Koh - July 26, 2021When exploring purchasing software, whether it’s looking for a network diagram tool, a Data Center Infrastructure Management (DCIM) software, or Outside Plant (OSP) software, one of the first things that crosses people’s mind is…how much does your software cost? We don’t publish our prices online because the cost is based on two things: what do…
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