Complaint of the week: managing displayed fields?
By Jan Durnhofer - December 9, 2021Welcome back to another installment in our “Complaint of the week” series: blogs in which we look at actual complaints from our users and share workarounds. As we’ve said before, while most vendors may not want to discuss any holes in their products, we believe it’s important to foster a collaborative environment and share knowledge…
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Complaint of the week: missing fiber strand counts!
By Jan Durnhofer - November 30, 2021To put the cap on this year, we’re revving back up our “complaint of the week” series —as you may recall, this series is devoted to exposing holes in our product. While it may be a bit different for a software vendor to discuss real-life problems users encounter, we aim for a collaborative environment and…
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netTerrain Complaint of the Week: where’s your feature request system?
By Jan Durnhofer - June 30, 2020A customer who uses netTerrain for Data Center Infrastructure Management (DCIM) recently asked us why they couldn’t access some sort of customer-centric feature request database or roadmap tool. It’s a good question (and it’s one that also invites some interesting philosophical debates that are fodder for more than the one heated discussion our team had…
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netTerrain Complaint of the Week: the upgrade patch won’t work!
By Jan Durnhofer - March 27, 2020As you may have seen from one of our newsletters or announcements, we just released version 8.5 of netTerrain . Since most of our customers have an on-premise installation, they’re pointed to download the new version of the software (I’m referring to customers that already use netTerrain and therefore have plenty of data related to…
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netTerrain Complaint of the Week: the previewer isn’t smooth enough!
By Jan Durnhofer - February 19, 2020Welcome back to our complaint-of-the-week series. After a rather long hiatus, we’re back again with this series dedicated to unearthing some of the weaknesses you may come across while using netTerrain. Exposing weaknesses…from a software vendor? Yep: as good software is an iterative process of improvement, we have no problem exposing some of the things…
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Complaint of the Week: headers and footers giving me trouble!
By Jan Durnhofer - January 7, 2020Another week, another complaint here at GN… If you are new to this blog series, we like to poke holes at all things netTerrain, because, why not? Our customers love the tool, from its DCIM capabilities, network mapping and cable management features, to fiber and outside plant, but it ain’t perfect and showing our weaknesses…
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Complaint of the Week: Moving catalog objects between netTerrain systems
By Jan Durnhofer - October 22, 2019Welcome back to our complaint of the week series (we had a bit of a hiatus…I guess no complaints, eh?). We received a new complaint that was interesting: “can I move a catalog object between two netTerrain systems?” By ‘catalog object’, we don’t mean the actual inventory or instances of assets you have in your…
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netTerrain Complaint of the Week: I want my API call!
By Jan Durnhofer - June 10, 2019Welcome back to the next installment of our weekly update in which we do something a bit odd for a vendor: expose holes in our product! Let’s be honest: nothing is perfect — and by discussing problems netTerrain users have encountered, we want to foster a collaborative environment, share some workarounds around common issues and…
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netTerrain Complaint of the Week: ‘I want my pet feature’
By Jan Durnhofer - May 3, 2019Welcome back to the next installment of our weekly update in which we do something a bit odd for a vendor: expose holes in our product! Let’s be honest: nothing is perfect — and by discussing problems netTerrain users have encountered, we want to foster a collaborative environment, share some workarounds around common issues and…
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netTerrain Complaint of the Week: ITK Features
By Jan Durnhofer - April 12, 2019Welcome back to the next installment of our weekly update in which we do something a bit odd for a vendor: expose holes in our product! Let’s be honest: nothing is perfect — and by discussing problems netTerrain users have encountered, we want to foster a collaborative environment, share some workarounds around common issues and…
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netTerrain Complaint of the Week: when is netTerrain coming out?
By Jan Durnhofer - April 2, 2019Welcome back to the next installment of our weekly update in which we do something a bit odd for a vendor: expose holes in our product! Let’s be honest: nothing is perfect — and by discussing problems netTerrain users have encountered, we want to foster a collaborative environment, share some workarounds around common issues and…
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netTerrain not supporting netViz (insert pet feature) !
By Jan Durnhofer - March 22, 2019Welcome back to the second installment of a new weekly update that could as well be called “self-deprecation”…this blog series is for those old geezers like me who come from the netViz world. You’ll have a laugh, I promise! Anyways, the title of this blog has already given me away: “netTerrain not supporting netViz !”…I…
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