netTerrain 7.0: Network Documentation & DCIM with a Usability-centric Approach
By Jan Durnhofer - May 8, 2017It’s been another busy yet productive year for the Graphical Networks team; we’re pleased to announce the release of netTerrain 7.0. With netTerrain 7.0 comes enhanced usability, work order management and valuable new time savers for the netTerrain suite (including network documentation, DCIM and outside plant). To help get current netTerrain users up to speed,…
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How to Instantly Access Any Device in your Network, from Anywhere
By Jason Sherman - April 20, 2017netTerrain offers network documentation features that saves time and hassle. One such feature is the netTerrain IP toolset: it’s a convenient utility that helps network engineers to easily connect to a device without having to remember all the details of the connection. For example: you are looking at your network documentation. You see a device…
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Next Time an IT Asset Goes Missing, Don’t Call the Royal Canadian Mounted Police
By Hannah Ash - April 13, 2017In the world of outside plant management, you get used to seeing different headlines related to the industry. Exciting ones such as, “TIA updating outside-plant, residential cabling standards”, if you catch my drift. So, when this gem of a story crossed my desk, “Miscommunication: 68 foot cell phone tower reported missing wasn’t stolen after all”,…
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Robo-Support is Making Network & Data Center Management Software Look Bad
By Jason Sherman - April 4, 2017Customer service today just isn’t what it used to be. Don’t take my word for it: a recent study by Consumer Reports found that 57% of customers hang up the phone without a resolution…yikes. In fact, a prospect with whom we’ve been working just told us they’ve eliminated a fellow DCIM vendor based on bad support alone. I…
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The 7 Layer Guide to Network Documentation
By Hannah Ash - March 24, 2017For today’s post, we’ll look at the OSI framework and its 7 layers. This is exciting stuff, at least when it comes to how you document the network, so hold on to your seats… What is the OSI? The Open Systems Interconnection (OSI) was created by The International Organization for Standardization (ISO) as a framework…
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Automation: A Better Way to Document The Network
By Hannah Ash - March 22, 2017Network documentation: so much easier said than done, right? Your documentation is only as good as it is thorough and current…so, let me ask you a question: how up-to-date is your documentation? How complete is it? Would you be prepared for a major outage or audit? We understand the myriad reasons why so many companies…
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Network Documentation 101
By Jason Sherman - March 19, 2017When we’re asked about increasing IT efficiency and helping organizations get their networks under control, we usually start by asking a simple question, “can we see your documentation?”. Of course, it would be perfect if everyone replied, “it’s all in one place, automated and easy to access.” In reality, however, that is almost never the…
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Network Documentation Hacks (& Real Solutions)
By Hannah Ash - March 6, 2017From Wikis to Bob’s Brain: 10 Real Life Network Documentation Hacks & How to Do it Right We’ve seen and heard it all. At this point, our team has been entrenched in network documentation for decades…it’s safe to say we’ve seen and heard (almost) all of the most creative network documentation hacks that overtasked engineers…
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Will a Network Documentation Solution’s ROI Pay Off?
By Jason Sherman - February 6, 2017Ah, ROI calculation and network documentation. I know, I know: it’s not the world’s most exciting topic but it may just help you fully understand why you need network documentation software…and, most importantly, it may help you in justifying the purchasing and finally getting that network documentation going. So, you want to figure out the…
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Top 10 Reasons You Need Network Documentation
By Jason Sherman - November 29, 2016Do you really need network documentation? In this blog post, Jason Sherman weighs in with his David Letterman-style top 10 list of reasons you definitely need network documentation software.
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netTerrain Support: Monthly Newsletter 11/16
By Hannah Ash - November 22, 2016Welcome to the netTerrain Monthly Support newsletter with your questions answered, videos full of tips, and the inside scoop on all things netTerrain. It’s through your questions and suggestions that netTerrain gets even better with each new release: thank you for being an active part of the netTerrain community!
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Fiber & Outside Plant Software: What’s the Cost? What are the Features?
By Fred Koh - November 7, 2016In this blog, I want to discuss our recently released product, netTerrain Outside Plant and, particularly, how it compares to other products out there in terms of both features and pricing. netTerrain OSP helps you visually manage your fiber, copper, transmission and wireless networks; you can take control of your outside plant connectivity with dynamic…
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