netTerrain 7.0: Network Documentation & DCIM with a Usability-centric Approach
By Jan Durnhofer - May 8, 2017It’s been another busy yet productive year for the Graphical Networks team; we’re pleased to announce the release of netTerrain 7.0. With netTerrain 7.0 comes enhanced usability, work order management and valuable new time savers for the netTerrain suite (including network documentation, DCIM and outside plant). To help get current netTerrain users up to speed,…
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How to Instantly Access Any Device in your Network, from Anywhere
By Jason Sherman - April 20, 2017netTerrain offers network documentation features that saves time and hassle. One such feature is the netTerrain IP toolset: it’s a convenient utility that helps network engineers to easily connect to a device without having to remember all the details of the connection. For example: you are looking at your network documentation. You see a device…
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Next Time an IT Asset Goes Missing, Don’t Call the Royal Canadian Mounted Police
By Hannah Ash - April 13, 2017In the world of outside plant management, you get used to seeing different headlines related to the industry. Exciting ones such as, “TIA updating outside-plant, residential cabling standards”, if you catch my drift. So, when this gem of a story crossed my desk, “Miscommunication: 68 foot cell phone tower reported missing wasn’t stolen after all”,…
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Robo-Support is Making Network & Data Center Management Software Look Bad
By Jason Sherman - April 4, 2017Customer service today just isn’t what it used to be. Don’t take my word for it: a recent study by Consumer Reports found that 57% of customers hang up the phone without a resolution…yikes. In fact, a prospect with whom we’ve been working just told us they’ve eliminated a fellow DCIM vendor based on bad support alone. I…
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Network Documentation Hacks (& Real Solutions)
By Hannah Ash - March 6, 2017From Wikis to Bob’s Brain: 10 Real Life Network Documentation Hacks & How to Do it Right We’ve seen and heard it all. At this point, our team has been entrenched in network documentation for decades…it’s safe to say we’ve seen and heard (almost) all of the most creative network documentation hacks that overtasked engineers…
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Will a Network Documentation Solution’s ROI Pay Off?
By Jason Sherman - February 6, 2017Ah, ROI calculation and network documentation. I know, I know: it’s not the world’s most exciting topic but it may just help you fully understand why you need network documentation software…and, most importantly, it may help you in justifying the purchasing and finally getting that network documentation going. So, you want to figure out the…
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