Tag Archives: customer support
Buying DCIM? Don’t Overlook Customer Service
By Jason Sherman - April 4, 2018In general, the importance of good customer service can’t be overstated: with DCIM, it’s crucial to a successful implementation. Unfortunately, with DCIM — it can prove hard to find. I manage customer support for our documentation suite: DCIM, network mapping, and outside plant. I think one reason we have had success is being able to…
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Robo-Support is Making Network & Data Center Management Software Look Bad
By Jason Sherman - April 4, 2017Customer service today just isn’t what it used to be. Don’t take my word for it: a recent study by Consumer Reports found that 57% of customers hang up the phone without a resolution…yikes. In fact, a prospect with whom we’ve been working just told us they’ve eliminated a fellow DCIM vendor based on bad support alone. I…
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Launched: Graphical Networks Website Revamp
By Hannah Ash - June 21, 2016Out with the old…and in with the new! Several months ago, all of us here at Graphical Networks decided we were a bit tired of our old website and ready for a major upgrade. After several rounds of design and edits (including a very cool fish hanging out in the footer that one member of…
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GN News Issue #2: netTerrain 5.4 is here!
By Jan Durnhofer - July 2, 2014We are pleased to share with you the second issue of the Graphical Networks newsletter! The goal of this newsletter is to keep you up to date with everything that is happening with the company and with netTerrain. As with the previous edition, we’ll share helpful information about product updates, support, and tips on using…
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GN News Issue #1: What’s Happening at GN?
By Jan Durnhofer - April 18, 2014The first installment of Graphical Networks’ monthly newsletter has finally arrived! The goal of this newsletter is to keep you up to date with everything that is happening with us and with netTerrain. Each month, we’ll share helpful information about product updates, support, and tips on using netTerrain. Enjoy! We’re Here for You… One question…
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