GRAPHICAL NETWORKS – BELL MOBILITY CUSTOMER SUCCESS STORY

Graphical Networks’ netTerrain helps Bell Mobility achieve improved efficiencies and 40% reduction in network documentation time.

Overview

Bell Mobility, a division of Bell Canada Enterprises, provides wireless communication services to consumer and business customers throughout Canada. Together with its mobility affiliates, Bell Canada serves over 7 million wireless subscribers.
Bell Canada has a history of business growth through investments and innovation. By enhancing its wireless network infrastructure, broadening it service offerings, and expanding its urban footprint, Bell Canada has grown to be Canada’s largest communications company.

Challenge

While positioning them in a leadership role, Bell Mobility’s growth also placed increasing demands on their IT infrastructure and IT resources. They needed better tools to manage their multiple data centers, track, and manage their IT inventory and cabling. Bell Mobility was using CA’s legacy product, netViz to document their network and data centers, but they needed a more comprehensive, enterprise-capable data center infrastructure management (DCIM) solution. They sought a solution that would provide them with multi-user access, seamless and easy catalog updates, and improved reliability. With CA’s netViz 6/30/2012 product end-of-life, Bell Mobility was further incentivized to find a new documentation tool.

Solution

Bell Mobility selected Graphical Networks’ netTerrain software as the product of choice to help them manage their data center infrastructure and replace their netViz documentation product. Bell Mobility uses netTerrain to automate and document their catalog of network equipment devices using a centralized repository that multiple users can access simultaneously.

Business Benefits

Graphical Networks’ netTerrain provides Bell Mobility with the network visibility, systems reliability and improved collaboration that they need to effectively manage their network assets and optimize utilization and capacity. The benefits help Bell Mobility achieve better business outcomes:

• Bell Mobility reduced their manual documentation time by more than 40 percent.
• netTerrain’s enterprise capability and scalability supports over 200 Bell Mobility users access and use Graphical Networks’ netTerrain product. Bell Mobility users can now update and view their documentation concurrently, using a standard web browser.
• netTerrain provides Bell Mobility with the insights they need to optimize capacity and make sound investment decisions to support future growth and expansion. Users can quickly and easily search and find the information that they need to identify resources and help them plan for new equipment installations.
• With more accurate intelligence at their hands, Bell Mobility has boosted operational efficiencies that have resulted in time and cost savings, along with improved productivity.