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Robo-Support is Making Network & Data Center Management Software Look Bad

Customer service today just isn’t what it used to be. Don’t take my word for it: a recent study by Consumer Reports found that 57% of customers hang […]
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As Graphical Networks’ Sales Engineering and Support Services Manager, Jason Sherman leads the pre and post sales cycle with the entire Graphical Networks software portfolio, and ensures current customers are able to use the software to its fullest potential.

Network Documentation Hacks (& Real Solutions)

From Wikis to Bob’s Brain: 10 Real Life Network Documentation Hacks & How to Do it Right We’ve seen and heard it all. At this point, […]
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Hannah Ash is a marketing specialist who loves thinking, writing and speculating about the future of the data center.

Will a Network Documentation Solution’s ROI Pay Off?

Ah, ROI calculation and network documentation. I know, I know: it’s not the world’s most exciting topic but it may just help you fully understand why […]
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As Graphical Networks’ Sales Engineering and Support Services Manager, Jason Sherman leads the pre and post sales cycle with the entire Graphical Networks software portfolio, and ensures current customers are able to use the software to its fullest potential.

Top 10 Reasons You Need Network Documentation

Do you really need network documentation? In this blog post, Jason Sherman weighs in with his David Letterman-style top 10 list of reasons you definitely need […]
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As Graphical Networks’ Sales Engineering and Support Services Manager, Jason Sherman leads the pre and post sales cycle with the entire Graphical Networks software portfolio, and ensures current customers are able to use the software to its fullest potential.

netTerrain Support: Monthly Newsletter 11/16

Welcome to the netTerrain Monthly Support newsletter with your questions answered, videos full of tips, and the inside scoop on all things netTerrain. It’s through your […]
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Hannah Ash is a marketing specialist who loves thinking, writing and speculating about the future of the data center.

Fiber & Outside Plant Software: What’s the Cost? What are the Features?

In this blog, I want to discuss our recently released product, netTerrain Outside Plant and, particularly, how it compares to other products out there in terms […]
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About Fred Koh
As a seasoned sales executive, Fred Koh serves as Director of Sales and is responsible for Graphical Networks sales and channel partner program, marketing strategy, and operations.